Shipping & Returns

Purchasing & shipping

We designed V-CHEK to provide a frictionless, on-demand health tracking experience — and we believe your purchasing experience should be just as seamless and trustworthy.

All orders are processed and prepared for dispatch within 24 hours of confirmation (Monday–Saturday).

• Free standard shipping on all V-CHEK orders across India.
• A shipping confirmation message with a live tracking link is sent the moment your device leaves our facility.
• Orders are confirmed with you before dispatch.

The 10-day return policy

If you are not entirely satisfied with your purchase, you have 10 days from the date of delivery to initiate a return for a full refund.

• The device must be returned in its original, undamaged condition.
• All original accessories (including the USB-C charging cable) and documentation must be included.
• The original retail packaging must be intact.
• As V-CHEK is a personal health device, items showing visible wear, damage or missing components may be subject to a restocking fee or rejected.

Warranty & defect replacements

Your purchase is automatically protected by our 2-Year Manufacturer Warranty.

If you are experiencing technical difficulties or believe your device has a manufacturing defect, you do not need to process a standard return. Reach out to our support team and we will troubleshoot the issue or dispatch a free replacement device.

Refund processing

Once our facility receives and inspects your returned device, we will process your refund immediately. Refunds are issued to the original payment method used during checkout.

• Please allow 2 business days for funds to reflect in your account or on your card statement, depending on your financial institution.